Does Viva Slots store my payment information?

Viva Slots does not directly store your full payment details. All payment processing is handled through authorized third-party gateways. We only record transaction reference numbers and amounts — not full account details.

Will all my data be deleted if I close my account?

When an account is closed, all data beyond what is legally required is deleted within 30 days. However, financial transaction records must be retained for a set period due to legal obligations. Contact support to request deletion of your data.

Does Viva Slots send promotional emails?

Yes, if you gave consent during registration, Viva Slots may occasionally send you offers and bonus updates. If you no longer wish to receive these emails or notifications, you can opt out at any time by contacting our support team or clicking the unsubscribe link in any of our emails.

How can I request a copy of my data?

To receive a copy of the data Viva Slots holds about you, email support@vivaslots.org with the subject line "Data Portability Request". After identity verification, your data will be sent to you within 30 days.

Where are the Viva Slots servers located?

Viva Slots operates servers in internationally recognized, secure data centers. Regardless of where data is stored, our privacy policy and security standards remain consistent. All international data transfers are conducted in accordance with recognized data protection agreements.

viva slots | Privacy Policy – Your Data, Handled with Care

How We Protect Your Data

Key highlights of the Viva Slots Privacy Policy at a glance.

256-bit SSL Encryption

Every transaction and login session on Viva Slots is secured with industry-standard 256-bit SSL encryption — the same technology used by banks and financial institutions.

No sale of data to third parties

Your name, address, payment details, or gaming data are never sold to third parties. Viva Slots retains only the information necessary to improve its services.

You're in Control of Your Data

Any Viva Slots player can request to view, correct, or delete their data at any time. We aim to fulfill such requests within 30 days.

Transparent Cookie Policy

Viva Slots uses only necessary and functional cookies. We do not use third-party tracking cookies for advertising. You can manage your cookie settings directly from your browser at any time.

Protection of KYC Data

National ID or passport information submitted for withdrawals is used solely for KYC verification. It is stored on encrypted servers and deleted from the database once verification is complete.

International Privacy Standards

Viva Slots complies with international privacy laws and guidelines. Our policy is reviewed regularly and updated whenever necessary.

What Data We Collect
How information is collected
Use of information
Data sharing
Cookie Policy
Data retention
Security measures
Your Rights
Protection of minors
Policy updates
Contact

Read Terms & Conditions

By creating an account or using Viva Slots services, you are considered to have accepted the terms of this privacy policy. You are encouraged to read this policy in full.

1 What types of information do we collect?

Viva Slots collects several types of information to deliver its services. The data collected includes:

Type of information	Example	Mandatory?
Identity information	Name, date of birth, nationality	Yes
Contact information	Email address, phone number	Yes
Payment information	Mobile banking number, bank account	For Withdrawals
KYC Documents	National ID card, passport	Up to a specified amount
Device information	IP address, browser, OS	Automatic
Gaming History	Bets, wins and losses, transactions	Automatic

2 How is information collected?

Viva Slots collects information in the following ways:

Information you provide directly through the registration form.
Documents submitted during the KYC verification process.
Device and log data collected automatically while using the platform.
Session and preference data collected via cookies.
Information shared when contacting the support team.

We will never ask for your password, PIN, or OTP by phone or email. If anyone requests this information, it is not Viva Slots – please stay alert.

3 How is collected information used?

Viva Slots uses your information only for specific purposes:

To create and manage accounts and ensure account security.
To process deposits and withdrawals.
To perform KYC verification and prevent fraud.
To provide customer support and resolve complaints.
To meet legal and regulatory obligations.
To improve the platform experience (anonymised analytics).
To send you promotional offers and bonus information with your consent.

Your information is not used beyond the purposes stated above. If you no longer wish to receive marketing messages, you can opt out at any time through our support team.

4 Who may your information be shared with?

Viva Slots never sells your data. Data sharing with third parties is limited and only occurs in the following circumstances.

Authorised payment gateway providers for payment processing – used solely to complete transactions.
Government or regulatory bodies where legally required – such as court orders or official investigations.
Relevant authorities in cases involving money laundering or fraud investigations.
Our privacy-contracted technology service providers – for server hosting or security verification.

Outside of these limited cases, your information is never shared with anyone.

5 Cookie Policy

Viva Slots uses cookies on its website and app. Cookies are small text files stored in your browser. We use three types of cookies:

Cookie types	Purpose	Duration
Essential Cookies Essential	Login sessions, security, site activity	Until the session ends
Functional Cookies Functional	Remembering language, theme, and user preferences	30 days
Analytics cookies Analytics	Anonymous site usage statistics	12 months

Cookies can be disabled from your browser settings, though some site features may not work as a result.

6 How long is information retained?

Viva Slots does not retain data longer than necessary. The general policy is:

Active account data – retained for the full duration the account remains active.
Closed account data – retained for up to 5 years as required by law.
KYC documents – retained for the minimum required period after verification is complete, then permanently deleted.
Transaction records – in accordance with financial regulatory requirements.

Upon a deletion request, all data beyond applicable legal obligations will be permanently removed within 30 days.

7 Security measures

Viva Slots employs industry-leading security measures to protect your data:

TLS/SSL encryption across all communications.
Data stored in our database is kept in encrypted form.
Regular third-party security audits.
Strict access controls – only authorized personnel can access your data.
Automatic alerts for suspicious activity.
Two-factor authentication is supported.

Please note that no system on the internet is completely impenetrable. Keep your password strong and never share it with anyone.

8 Your Privacy Rights

Every player at Viva Slots has the following rights:

Right to access your information

Contact support if you would like to know what information we hold about you.

Right to rectification

You may request corrections to any inaccurate or outdated information.

Right to erasure

You may request deletion of your data beyond what is required by law.

Right to restrict processing

You may request that we stop using your information for a specific purpose.

Right to data portability

You may request a copy of the data we hold about you.

To exercise any of these rights, email [email protected]. We typically respond within 30 days.

9 Protection of minors

Viva Slots is strictly not intended for anyone under the age of 18. We never knowingly collect data from minors.

If a minor is found to have used our platform, their account will be closed immediately and all collected data will be deleted.

If you believe someone you know who is a minor is using Viva Slots, please notify our support team immediately.

10 Privacy Policy updates

Viva Slots may update this privacy policy when necessary. For significant changes:

The last updated date on this page will be revised accordingly.
Notifications may be sent to your registered email address.
Notifications may be displayed after you log in to the platform.

Continued use of Viva Slots after any changes takes effect will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

11 Contact

For any privacy-related questions, complaints, or requests, please contact us:

Email: [email protected] (please indicate: Privacy Inquiry)
Live chat: 24/7 direct chat support on the platform
Response time: typically within 24–48 hours

Privacy Policy – How your personal information is collected and protected at Viva Slots