Your Safety Is Our Priority

Responsible Gaming – Our Commitment to Safe Gaming at Viva Slots

Gaming should be a source of fun, not stress. Viva Slots believes every player deserves to enjoy games safely and responsibly — and we're here to support you every step of the way.

Protection tools 24/7 support Addiction Prevention

Our Commitment

At Viva Slots, we uphold responsible gaming not because it's a requirement, but because it's a matter of trust.

Every player's right to set limits
Complete Access Restriction for Minors
Proactive Support for Signs of Addiction
A transparent and fair gaming environment

Viva Slots' Responsible Gaming Tools

Take control of your own gaming experience — all these tools are free for everyone to use.

Deposit Limit

Daily, weekly, or monthly — you decide how much you deposit. Once a limit is set, it cannot be exceeded. It's the simplest way to game responsibly on Viva Slots.

Loss Limit

If you lose more than a set amount, your session will automatically stop. This protects you from placing impulsive bets driven by emotion. Set a daily or weekly loss limit at any time.

Session Time Limit

Extended gaming sessions are not healthy. After a set period, Viva Slots will send you an automatic notification. You can also set a session limit so that you are logged out automatically once the time is up.

Cooling-Off Period

Taking a short break is always a smart move. Set a cooling-off period of 24 hours to 30 days. During this time you won't be able to log in to Viva Slots, but your account will remain active.

Self-Exclusion

If you feel gaming is having a negative impact on your life, self-exclusion is an option. Periods range from 6 months to permanent closure. There is no shame in making this decision.

Reality Check

At regular intervals, Viva Slots will show you how long you have been playing and how much you have won or lost in total. This transparency is the foundation of responsible gaming.

What does responsible gaming mean, and why does it matter?

Online gaming is a source of entertainment for millions of people. But when that enjoyment spirals out of control, it can have a negative impact on family life, finances, and mental health. Viva Slots believes that ensuring responsible gaming is not just an obligation — it is our ethical responsibility.

Responsible gaming means treating gaming as a form of entertainment — not a way to make money. Before every session, ask yourself: am I playing for fun, or am I trying to win back money I've lost? If it's the latter, that's a signal to stop and take stock.

At Viva Slots, we respect every player who games responsibly. Whether you set limits, take a cooling-off period, or self-exclude — that's not a sign of weakness, it's a sign of self-awareness.

Principles of healthy gaming

Viva Slots always recommends keeping your gaming within budget and treating it as entertainment. Following these core principles will help keep gaming a positive experience:

Only bet what you can afford to lose

Set aside a separate budget for gaming. Once that budget is gone, stop playing for the day.

Don't Chase Your Losses

Chasing losses by increasing your bets after losing is dangerous. This mindset is the first step toward addiction.

Spend time with your loved ones

If gaming is taking time away from your family or friends, pause and reflect.

Don't Play When You're Tired or Feeling Low

Playing while angry, sad, or tired impairs your judgment and increases the risk of bigger losses.

Please note: Gaming is never a reliable source of income. In any game, the odds favour losing over the long run. Play on Viva Slots for entertainment only.

How Do I Set Limits?

1
Log In to Your Account

Log in to your account on Viva Slots and go to the Profile section.

2
Open the "Responsible Gaming" Section

Click on the "Responsible Gaming" option in your profile.

3
Choose Your Preferred Tool

Deposit limit, loss limit, session time, or self-exclusion — choose whichever tool you need.

4
Set your limits

Set an amount or time limit that suits your personal situation.

5
Confirm

Once a limit is active, Viva Slots will send an email confirmation. Decreasing a limit takes effect immediately; increasing one takes effect after 24–48 hours.

Current limit examples
Daily Deposit500 / 1,000 BDT
Weekly loss limit800 / 2,000 BDT
Daily Session Time1.5 / 3 hours

Illustration for reference only. Set your own limits directly from your account.

How to Recognize the Warning Signs of Gaming Addiction

If these signs appear, seek help right away.

Overspending your budget

Repeatedly depositing beyond your budget and unable to stop.

Chasing losses

Repeatedly playing more after losses in an attempt to win back money.

Distancing from loved ones

Spending less time with family or friends and more time gaming.

Hiding Your Gaming Activity

Hiding your gaming activity from family or people close to you.

Constantly Thinking About Gaming

Gaming is on your mind constantly — at work, while trying to sleep, or at any other time of the day.

Restlessness When Unable to Play

When you can't play, you feel angry, restless, or upset.

If you notice one or more of these signs in yourself, please contact the Viva Slots support team or activate self-exclusion. Asking for help takes courage.

Check In With Yourself

Ask yourself the following questions and answer them honestly — that's what matters most. Viva Slots wants you to continue gaming responsibly and with full awareness.

1 Are you spending more than your budget on gaming?

If yes, consider setting a deposit limit.

2 Do you chase your losses by playing more after a losing session?

If yes, a loss limit can help protect you.

3 Is gaming affecting your work or studies?

If yes, use a session time limit.

4 Are your family or friends worried about your gaming?

If yes, consider setting a cooling-off period.

5 Is gaming causing financial problems for you?

If yes, take self-exclusion immediately and seek help.

6 Do you feel mentally restless when you can't play?

If yes, consider seeking professional support.

If you answered "yes" to two or more questions, please speak with Viva Slots support. We won't judge you — we're here to help.

Our Measures to Protect Minors

18+ only
Strict Age Verification at Viva Slots

Minors are strictly prohibited from accessing Viva Slots. Age is verified during registration, and KYC documents are requested in any case where there is reasonable doubt.

If anyone under 18 lives in your household, take the following steps to prevent their access:

Use a password or PIN lock on your device.
Do not share your account login credentials with anyone.
Keep parental controls enabled on your browser.
Make sure you log out after each gaming session.
Do not save your payment card details.
Need help?

If you or someone you know seems to have a problem with gaming, please reach out to our support team.

Live Chat – 24/7 in Bengali

Responsible Gaming FAQ

The most frequently asked questions about safe gaming.

Your account cannot be reactivated until the self-exclusion period ends. To return after a minimum 6-month self-exclusion, you must contact our support team and complete a cooling-off period. Permanent self-exclusion cannot be reversed and re-registration is not possible.

Yes, decreasing your deposit limit takes effect immediately. However, requests to increase a limit are subject to a 24–48 hour waiting period. This rule is intentional — it prevents impulsive decisions to raise limits in the heat of the moment.

No, only the account holder can make changes to self-exclusion or limits. However, if a family member has concerns, they are welcome to contact our support team. We will assess the situation and take the appropriate steps.

A cooling-off period is a short-term break (24 hours to 30 days) during which your account is temporarily suspended and reactivates automatically once the period ends. Self-exclusion is long-term (6 months to permanent) and requires support assistance to reactivate even after the period has ended.

You can withdraw your verified balance before activating self-exclusion. Any bonus balance will be forfeited. No new deposits or gameplay are possible while self-exclusion is active.

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Play Safe, Play Happy

Use Viva Slots' responsible gaming tools and enjoy 500+ games with complete peace of mind.

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