Terms & Conditions – What You Need to Know Before Using the Viva Slots Platform

1 General Terms & Conditions

Viva Slots (referred to herein as "we", "us", or "the platform") is a company operating an international online gaming service. These Terms and Conditions constitute a legally binding agreement between you (the player) and Viva Slots.

By registering or using the service on Viva Slots, you confirm that you have fully read, understood, and agreed to these Terms and Conditions. If you object to any of these terms, please refrain from using the platform.

These Terms and Conditions may be updated at any time. Continued use of the platform after any changes are made will be considered acceptance of the revised terms.

2 Account Registration & Verification

The following requirements must be met to open an account on Viva Slots:

• All information provided during registration must be accurate, complete, and your own. Providing false details may result in account termination.
• Each person may only open one account. If two members of the same household wish to have separate accounts, please notify us.
• Your account password must be kept strictly confidential. Sharing account access with others is prohibited.
• Any suspicious activity on your account must be reported to Viva Slots support immediately.

As part of KYC (Know Your Customer) verification, Viva Slots may request proof of identity, address, or other documents at any time. Failure to provide the required documents promptly may result in a temporary account suspension.

3 Age & Eligibility Requirements

By registering, you confirm that:

• You are at least 18 years of age.
• Online gaming is legal in the country or region you are playing from.
• You are not subject to any gaming restrictions or bans.
• You are using Viva Slots voluntarily and of your own free will.

If any discrepancy is found during age verification, the account will be immediately suspended and all deposited funds will not be refunded.

4 Deposits & Withdrawals

The following rules apply to all financial transactions on Viva Slots:

• Deposits may only be made using a payment method registered in your own name. Payments from third-party accounts are not accepted.
• Withdrawals are typically processed within 1–7 business days. Processing time depends on the amount and payment method.
• KYC verification is required for withdrawals above a certain amount.
• Payments are made via mobile banking, bank transfer, and approved e-wallets.
• Viva Slots is under no obligation to refund deposits, though exceptions may be made in specific circumstances.

5 Bonuses & Promotions

Viva Slots regularly offers a variety of bonuses and promotions. The following terms apply to their use:

• Each bonus has its own wagering requirements, which are detailed on the relevant offer page.
• The welcome bonus applies to first-time registrations only.
• Wagering requirements must be fully met before withdrawing from your bonus balance.
• Attempting to claim bonuses through abuse or multiple accounts will result in bonus cancellation.
• Viva Slots reserves the right to modify or cancel any bonus at any time.
• Once a bonus expires, it will be automatically cancelled.

6 Gaming Rules & Technical Issues

Please keep the following in mind while playing on Viva Slots:

• All game outcomes are determined by RNG (Random Number Generator) technology and are completely random.
• If a game is interrupted due to a connection issue, the bet placed for that round is generally refunded.
• Viva Slots reserves the right to reclaim any funds credited due to a technical error.
• Detailed rules for each game can be found within the game itself.

7 Prohibited Activities

• Opening or operating multiple accounts.
• Opening an account using a false identity or someone else's details.
• Bonus abuse or attempting to hack the system.
• Using the platform for money laundering or any illegal activity.
• Using software or colluding with others to gain an unfair advantage in any game.
• Harassing, insulting, or threatening other players on the platform.

8 Account Suspension & Closure

Viva Slots reserves the right to suspend or permanently close an account under the following circumstances:

• In cases of Terms & Conditions violations.
• Failure to submit KYC documents on time.
• If evidence of suspicious financial transactions or fraud is found.
• At the player's own request (self-exclusion).

You may also close your account at any time by contacting our support team. Any verified balance can be withdrawn before the account is closed.

9 Privacy & Data Protection

Viva Slots collects and stores your personal information. For details on how this information is used, please refer to our Privacy Policy.

In short, your information is:

• Used solely to provide services and ensure security.
• Never sold to third parties.
• May be shared with authorities to meet legal obligations.
• Protected with 256-bit SSL encryption.

10 Responsible Gaming Policy

Viva Slots believes that gaming should be purely for entertainment. We want every player to enjoy the experience in a responsible way.

The following tools are available to all players on our platform:

• Deposit Limits — set daily, weekly, or monthly spending limits.
• Loss Limit – automatic pause when losses exceed a set amount.
• Session Time Limit – notification after a set period of play.
• Cooling-Off Period — the option to take a temporary break from gaming.
• Self-Exclusion – temporarily closing your account for a set period.

11 Right to Amend Terms & Conditions

Viva Slots reserves the right to change, amend, or update these Terms and Conditions at any time. Any changes will be published on the platform and may also be communicated to your registered email address.

Continuing to use Viva Slots after any changes have been made will be considered acceptance of the updated terms. We recommend reviewing this page regularly.

12 Applicable Law & Dispute Resolution

Viva Slots operates under an international gaming license and complies with all applicable international laws.

All disputes will first be addressed through direct negotiation. If no resolution is reached, the matter will be settled through arbitration via the licensing authority.

If you have a complaint or feedback, please reach out to our support team — we aim to respond within 48 hours.