Viva Slots FAQ – All Your Questions Answered in One Place

No. Under Viva Slots rules, each person Only one account No, you cannot. If one person is found using two accounts, both accounts may be suspended and all balances forfeited. Separate adult family members may each open their own account provided they use their own identity documents and payment method.

Email verification alone is sufficient for regular gaming and small withdrawals. However, KYC verification may be required for larger withdrawals or in certain circumstances. In such cases, you will need:

• National ID (NID) or passport copy
• A recent selfie
• Proof of payment method (if required)

The KYC process is typically completed within 24–48 hours.

Some Viva Slots account features will be limited until your email is verified. Email verification is required for deposits and withdrawals. A verification email is sent immediately after registration. If you don't see it, check your spam folder or contact support.

Yes, you can request to close your account at any time. The responsible gaming section includes options for self-exclusion or a temporary suspension. To permanently delete your account, email our support team. Make sure to withdraw any verified balance before closing your account.

After logging in, click the "Deposit" button. Select your preferred payment method and enter the amount. Follow the on-screen instructions to complete the payment. For most payment methods, deposits are credited to your account instantly. If you encounter any issues, contact support with your payment reference number.

The minimum deposit on Viva Slots varies by payment method. Generally, Mobile Banking- a minimum deposit of BDT 500 applies, or BDT 1,000 for bank transfers. Visit the deposit page or contact support for the latest limits.

Deposits via mobile banking and e-wallets are typically Instantly Funds are credited within a few minutes. Bank transfers may take 1–3 business hours. If your deposit hasn't arrived after 30 minutes, please contact support with a screenshot of the payment and your transaction ID.

Viva Slots supports multiple payment methods:

• Mobile Banking
• Bank Transfer / Net Banking
• E-wallet
• Cryptocurrency (selected methods)

All payment methods must be registered in your name.

First, check that your payment account has sufficient balance and is within its limits. If the payment was deducted but did not appear in your account, contact support with the transaction ID and a screenshot. Deducted funds are typically returned within 24–72 hours. Do not attempt the same deposit multiple times.

Viva Slots has over 500 games, including:

• Slot Games – classic, video, and jackpot slots
• Live Casino – baccarat, roulette, and blackjack with real dealers
• Sports Betting – cricket, football, tennis, and 30+ more sports
• Bingo – fun and easy bingo games
• Fishing Game and much more

After new registration On your first deposit The welcome bonus is credited to your account automatically. Make sure the bonus option is enabled at the time of deposit. Visit the promotions page for details on the minimum deposit amount and bonus value. Wagering requirements apply.

When you receive free spins, they will appear in the bonus section of your account. They are applied automatically when you visit the designated slot game. Free spins have an expiry period, typically 7 days. Any unused free spins are forfeited once they expire. Winnings from free spins require wagering to be completed before they can be withdrawn.

Wagering requirements mean you must wager your bonus funds a set number of times before withdrawing. Example: a BDT 100 bonus with 20x wagering means you need to place BDT 2,000 in bets. Different games contribute at different rates – slots typically count at 100%, while Live Casino games count at 10–20%. Full terms for each bonus are listed alongside the offer.

Every bet you place on Viva Slots automatically earns loyalty points. The more you play, the more points you accumulate. As your points grow, your VIP level upgrades and new perks unlock:

• Cashback bonus increases
• Withdrawal limits increase
• Personal account manager available
• Access to exclusive VIP tournaments

Log in to your account and go to the "Withdraw" section. Select your payment method, enter the amount, and submit your request. You must use a payment account registered in your name. Bonus balances cannot be withdrawn until the wagering requirements have been met.

Withdrawal limits depend on your payment method and account VIP level. The minimum withdrawal is generally BDT 500 to BDT 1,000. Daily maximum withdrawal limits differ for standard members and are higher for VIP members. Visit the withdrawal page for the latest information.

Withdrawals via mobile banking and e-wallets typically take 1–6 hours to process. Bank transfers may take 1–3 business days. If KYC verification is not complete, your first withdrawal may take additional time. Slight delays may occur during busy periods such as weekends or holidays.

Common reasons for a rejected withdrawal:

• Bonus wagering requirements not met
• KYC verification not completed
• Withdrawal amount out of range
• Payment account is not registered in your name
• Suspicious activity on your account

If rejected, you will be notified of the reason by email and can contact support to resolve the issue.

Yes, Viva Slots holds an international license and undergoes regular security audits. Your information is 256-bit SSL encryption secure and never sold to third parties. All payments are processed through secure channels. Player funds are held in a separate account, completely segregated from the company's operating expenses.

There are several ways to get in touch with Viva Slots:

• Live Chat – click the chat icon at the bottom right of the website. Support is available 24/7 in Bangla.
• Email – email us at [email protected]. We typically reply within 2–6 hours.

Sending a detailed description of the issue along with screenshots helps us resolve it faster.

If you forget your password, click the "Forgot Password?" link on the login page. If you suspect your account has been hacked, contact live chat immediately and we will temporarily lock your account and investigate. For your security, change your password regularly and keep two-factor authentication (2FA) enabled.

This is Fraud! Viva Slots will never ask for your password, OTP, or payment details by phone or email. If someone contacts you this way:

• Do not share any information
• Disconnect
• Notify Viva Slots support immediately
• Change your password

Stay informed, stay safe.